Corporate Call Centers

Ringing Up Europe: The Continent's Call Center Explosion by Jack Lyne from Site Selection, September 1998. Unification, the Euro and a new 'teleculture' have made Europe fertile turf for call center locations. But site selection in the new Europe requires a thorough analysis.
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The Telcom Connection: Now It's Rewiring the New Economy's Location Rules by Jack Lyne from Site Selection, September 1998. 'Infostructure' is dominating and changing many location criteria, perhaps nowhere more clearly than in corporate call centers' swelling ranks.
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